After little or no movement in making our trip happen on our own, Hollie hammered it out in a day! A literal home run in planning the trip and getting it done. The best part is she understood we were facing a do or die situation in making this trip come together when her services were needed...which they desperately were..... and she came through. It was a customized trip and so we handled most of the local sightseeing and transport on our own. But, her handling of the major flights and lodging reservations was so spot on and smooth!! And the consistent and constant follow-up during our travels was so comforting. Just fantastic service!